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Shipping & Return Policy

Shipping & Return Policy

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At Esp32s.com, we strive to ensure that you receive your products in a timely and satisfactory manner. Below is our Shipping & Return Policy to guide you through the process.

Shipping Policy

1.Processing Time: Orders are processed within 1-2 business days after payment verification.

2.Shipping Methods: We offer various shipping options to cater to your needs, including standard shipping, expedited shipping, and express shipping. Shipping costs will vary based on the chosen method and destination.

3.Delivery Time: Delivery times depend on the shipping method selected and your location. Standard shipping may take 7-15 business days, while expedited and express shipping offer faster delivery options.

4.Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

5.Shipping Restrictions: Please note that there may be shipping restrictions to certain destinations. If you encounter any issues during checkout, please contact our customer service for assistance.

Courier and Air DDP shipping

DHL, FedEx, UPS and ARAMEX are available for supported destinations. Estimated transit times are shown separately at checkout in working days. Supplier estimates take precedence; otherwise standard couriers are estimated at 3–7 working days and Air DDP at 7–12 working days. European DHL brand Air DDP is estimated at 8–10 working days; European consolidated DHL and UPS Air DDP at 10–15 working days.

Standard couriers and Shenzhen UPS are non-DDP: customers pay import duties and taxes. DHL Air DDP and UPS Air DDP include duties and taxes. FedEx and ARAMEX DDP are not offered.

Shipping is calculated using the greater of actual and dimensional weight, with supplier minimum billable weights applied. Included fuel is not charged again. UPS includes CNY25 residential plus CNY7.50 residential peak fees once. Other confirmed charges are included where applicable; exceptional carrier adjustments may require confirmation.

Battery-containing products require compatible routes. ARAMEX and mainland general-cargo routes do not accept batteries. Only eligible routes are offered for products identified as containing batteries. UPS remains unavailable for Russia, Belarus and Ukraine.

Return Policy

1.Return Window: You have 30 days from the delivery date to request a return for any reason.

2.Return Conditions: Products must be in their original condition, unused, and in the original packaging. Any damage or modifications to the product will void the return policy.

3.Refund Process: Once we receive and inspect the returned product, a refund will be issued to your original payment method within 5-7 business days.

4.Restocking Fee: A restocking fee may apply to some returns, depending on the condition of the returned product and the reason for the return.

5.Return Shipping Costs: You will be responsible for return shipping costs unless the return is due to our error or the product is defective.

6.Exclusions: Custom or special orders, as well as some electronic components and integrated circuits, may not be eligible for return. Please check the product page for specific return policies.

We hope this Shipping & Return Policy helps you understand our processes. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.