Ordering
Request an order change or cancellation
Request a change promptly and obtain written confirmation. Feasibility and any cost depend on the actual order and processing stage.
Send a clear request
Email service@esp32s.com with your order reference, account email, requested change and reason. Identify both old and new file revisions where applicable.
Explain the current stage
| Order stage | What to ask support to confirm |
|---|---|
| Before release to production | Whether the quote, revision, quantity, address or schedule can still be updated. |
| Material purchasing or fabrication started | Which work or commitments already exist and whether a change or cancellation is feasible. |
| Assembly or completed production | Whether rework, a replacement run or another agreed solution is possible. |
Wait for written confirmation
An email request does not itself stop production or cancel an order. Do not assume that uploading another file or editing your account address updates an existing order. Ask support to confirm the outcome and any price or schedule changes.
Order-specific costs and refunds
Cancellation costs, any refund and their timing are assessed against the written order agreement and work or purchasing already committed. There is no single cancellation fee promised for every custom PCB or PCBA order. Existing order-specific commitments and applicable rights remain relevant.
Still need help?
Email service@esp32s.com with your order or request reference and the details of your question.